Shipping and Returns
We ship Monday through Friday. All orders are shipped USPS. All orders placed before 1:00 pm EST for in-stock items will be shipped the same day! All orders placed after 1:00 pm EST on business days will ship on the next business day. Once you have the tracking number please allow time for it to enter the mail system before checking.
We strive to uphold the highest levels of quality customer service. It is our ultimate goal at Certified Peptides to create life long customers and we will do everything in our power to ensure that your experience with us is one that makes you want to shop with us again and again.
UNITED STATES POLICY
Packages shipped in U.S. will be shipped via USPS. Orders usually arrive 2-7 business days after being shipped depending on shipping method. Certified Peptides makes no guarantees on delivery times after shipment. We will uphold our same day shipping guarantee though and get it in the hands of USPS as quick as possible.
If your order is scanned as delivered but you have not received it please contact us within 48 hours of delivery confirmation so that we can start a criminal theft investigation with USPS. If it goes longer than 48 hours before we receive contact we are unable to start an investigation into this matter. This will void any reship possibility on our part.
FREE SHIPPING OPTION
We offer a free shipping option for USA on all orders over $50.
We do not ship to APO/FPO addresses.
Unfortunately, we do not offer international shipping.
We will accept returns if it is due to damage that is our fault or manufacturer defects. The items that we sell are peptides and, as such, could degrade if improperly handled. As a result we are unable to resell products once they have left our warehouse.
Peptides , due to their fragile nature and us being unable to monitor how they were handled when they were out of our care, could possibly degrade. We prefer not to accept returns of peptides due to this fact. Although we will listen to all cases should the need arise. Please CONTACT US to discuss this.
If you are missing an item or the item you receive is damaged then please contact us and we will send out a replacement free of any shipping costs to you.
If a refund is deemed necessary then we will manually refund your transaction or the appropriate amount for the returned items. Chargebacks will not be taken lightly and will subject the client to being put on the no-sell list. Refunds will only be issued after the items have been returned to us. Please always contact us first because most issues can be resolved very easily.
If your order has not yet been shipped and you wish to cancel your order then please email us at firstname.lastname@example.org and we will do our utmost to accommodate you. We cannot promise that we can intercept a package once it has already been processed.
All Items are shipped safely and in a manner that ensures safe arrival. If for any reason this is not the case then please email us and we will work with you. Each case is handled individually.
If a product is missing from your order then please contact us and once we verify the legitimacy of the claim then we will send the missing item to you. All orders are documented and are photographed prior to shipping to avoid any fraudulent claims.
Chargebacks will not be tolerated due to our above policy for handling all issues. We will treat chargebacks as fraud and will pursue legal action if a chargeback is initiated to the full extent of the law.